Subject: LTK1221601045774X | Waybill 2535922804
From: Subir Chakma <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Date: Mon, 5 May 2014 11:37:55 +0530 (IST)

Hello Surya 

Before sending a response to Cx, you shud have reviewed the case well, knowing that it has dragged for long time. 

Now, you declined the RTO flatly and didn't realized how much we messed up the case. 

April 11, 2014 - Raj sent Neil to RTO (It was UK shipment) 

April 11, 2014 - Neil confirm RTO as  FOC, request RTO letter 

April 11, 2014 - Jessica provide RTO letter 

April 24, 2014 - Neil confirm its UK shipment and to contact UK DHL. 

If this shipment cud not be RTO, it ws because of CS, and not Cx fault. 

Regards 
Subir