Subject: Chat audit
From: Subir Chakma <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Date: Sat, 3 May 2014 15:27:09 +0530 (IST)

Hello Surya 

Pls try to streamline your audits- 

On daily basis, take 2 agents and cover all the skills like Chat quality, Tickets handling procedure, AE cases, Exit surveys, DSATs etc... 

We will dissect agent by agent and see where they are making errors. Does it make sense. Call me if you need clarification. Tomorrow, audit Ratnam and Gurpreet. 

Things you need to check- 

Some general chat/ticket audits, Operator Exit Surveys, DSAT audits, AE excalations, Ticket handling procedure like keeping in their queue, putting proper note, subject, email formating, language 

Regards 
Subir