Subject: Re: LTK1221601027122X _ L2
From: Subir Chakma <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Date: Wed, 23 Apr 2014 23:11:06 +0530 (IST)

If the other customer is not reachable but Phone/Email- we may consider blacklisting him. And initiate refund for the other. Pls put it across to L3 for their decision and subsequent approval. 

Regards 
Subir 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, April 23, 2014 4:38:27 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1221601027122X _ L2 

Hello Sir, 

Shipment 2105677 belongs to cx with suite 0745-1726 but released and received by some other customer 0745-7184. 

Now I am contacting the wrong customer( 0745-7184 ) to collect back the parcel, but no response. 

What should be the next action, Should we escalate the case to L3? 

Regards , 
Surya