Subject: Re: Return Cost for OSXXXX parcels
From: Subir Chakma <[email-masked]>
To: Amandeep Jagra <[email-masked]>
Date: Tue, 22 Apr 2014 06:44:19 +0530 (IST)

yes, if the item weight volumetric/dead weight exceed certain limit, it will be considered OS. I will check the exact dims/weight and let you know. 

Regards 
Subir 

----- Original Message ----- 
From: "Amandeep Jagra" <[email-masked]> 
To: "subir" <[email-masked]> 
Sent: Monday, April 21, 2014 3:10:45 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Return Cost for OSXXXX parcels 

Hi Sir, 

Sometimes customers ask us what is the weight limit after which the Return cost for a parcel is more than USD 15. We inform them that if the parcel is large sized, it will cost more than the standard fee. But they ask what is criteria of determining if a parcel is standard sized or large sized. We could not explain them that we determione it by the location as it is completely irrelevent to them and does not answer the query. So, if possible, check with K, how should we answer this. 

To my knowledge, while processing the Returns of OSXXXX parcels, I have observed that parcels whose any of the dead or volumetric weights exceed 4 Kg, are generally at  OSXXXX  locations. 

But we would need to confirm with K as well before informing customers. 

Thank you. 

-- 

Regards, 
Amandeep 
Borderlinx Team