Subject: Blx Feedback
From: Subir Chakma <[email-masked]>
To: alok <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Sat, 19 Apr 2014 07:07:48 +0530 (IST)

LTK1221601078720X 

Alok - You need to be lenient while amending item values. You shud accommodate general discounts without any issue. 

If you want to verify item cost even after invoice, you may quickly check on merchant site. If the website do not open, check with your supervisor. they shud be able to assist. 

If the value is estimated you should rather go ahead to update it immediately. 

For India/Egypt - you may cross check but not necessarily troubling the customer with item links  and invoice etc... Multiple docs/further verification should be done by you only in rare cases when you really feel that invoice provided is fake. First thing shud always be to go to merchant site and verifying the item cost there. 

Last night you got a DSAT unnecessarily due to above reason. I see this ticket again. Therefore, I believe you need to review your standing on value amendment request. 

Let me know if you are confused. 

Regards 
Subir