Subject: L3 complaint
From: Subir Chakma <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Date: Wed, 9 Apr 2014 16:25:45 +0530 (IST)

Hello team, 

LTK122160997051X 

Could you please check chats from April, 6 and April 5? SG Citi payment issue. The card had expired, what we can see in the system, and none of the agents realised about it on chat, delaying the resolution. We got really bad feedback from cx due to this: 

For Citibank, please let them know that they always need to check the expiration date- Please note that there is a chat response updated in LP for Citi payment issues as well. 

Thank you 
J&L 

Regards 
Subir