Subject: DAST - LOW
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Date: Mon, 7 Apr 2014 13:19:59 +0530 (IST)

Hello All 

DSAT as low as it can get. 

I understand some of them come with genuine issues and you do not have resolutions at hand. But it is the role of customer service to assure of them a quick solution and actually try to resolve all issues ASAP. 

If you come across cases that Hub/L3/IT mishandled, do let me know. All such cases must be brought to my notice. 

Time : - 07:00 AM - 06:59 AM 	1-Apr-14 	2-Apr-14 	3-Apr-14 	4-Apr-14 	5-Apr-14 	6-Apr-14 
Operator 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 
Akhil Walia 	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  
Subir Chakma 	  	  	  	1 	0 	100% 	  	  	  	  	  	  	  	  	  	  	  	  
Surya Prakash 	  	  	  	1 	0 	100% 	  	  	  	  	  	  	  	  	  	  	  	  
Ibrahim Usmani 	3 	0 	100% 	1 	1 	50% 	2 	0 	100% 	  	  	  	  	  	  	2 	0 	100% 
Sanjay 	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  
Alok 	  	  	  	  	  	  	4 	0 	100% 	3 	0 	100% 	0 	1 	0% 	  	  	  
Gelna 	1 	0 	100% 	1 	0 	100% 	1 	0 	100% 	  	  	  	  	  	  	  	  	  
Kaeiara 	2 	0 	100% 	1 	0 	100% 	2 	0 	100% 	2 	2 	50% 	  	  	  	  	  	  
Vivian 	4 	0 	100% 	3 	2 	60% 	1 	0 	100% 	1 	0 	100% 	  	  	  	  	  	  
John 	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  
Amandeep 	  	  	  	  	  	  	  	  	  	2 	0 	100% 	  	  	  	  	  	  
Nitin 	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  
Raj Rawat 	1 	2 	33% 	1 	0 	100% 	1 	0 	100% 	  	  	  	  	  	  	1 	0 	100% 
Anas 	2 	1 	67% 	  	  	  	  	  	  	2 	0 	100% 	  	  	  	1 	0 	100% 
Ratnam Sharma 	0 	2 	0% 	  	  	  	1 	1 	50% 	  	  	  	0 	1 	0% 	  	  	  
Sumit Gogia 	  	  	  	1 	0 	100% 	1 	0 	100% 	1 	0 	100% 	1 	0 	100% 	1 	0 	100% 
Ankit Verma 	1 	1 	50% 	  	  	  	  	  	  	  	  	  	1 	0 	100% 	1 	0 	100% 
Manmohan Singh 	  	  	  	  	  	  	3 	0 	100% 	2 	0 	100% 	1 	0 	100% 	  	  	  
Sanjeev Khurma 	  	  	  	1 	1 	50% 	1 	0 	100% 	1 	0 	100% 	  	  	  	1 	1 	50% 
Gurpreet Kaur 	  	  	  	2 	0 	100% 	  	  	  	1 	0 	100% 	5 	0 	100% 	  	  	  
Kabir Uddin 	2 	1 	67% 	1 	0 	100% 	  	  	  	0 	1 	0% 	  	  	  	1 	0 	100% 
Total 	16 	7 	70% 	14 	4 	78% 	17 	1 	94% 	15 	3 	83% 	8 	2 	80% 	8 	1 	89% 

Regards 
Subir