Subject: Re: New Return Form - IMP
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Date: Thu, 3 Apr 2014 11:59:30 +0530 (IST)

Also, 

CR updated for the return form, additionally for prepaid and call tag. 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Sent: Thursday, April 3, 2014 11:56:30 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: New Return Form - IMP 

Hello All 

Cx can now initiate a return request from the website- 

http://server.iad.liveperson.net/hc/s-11308154/web/ticketpub/msgcontroller.jsp?surveyname=Returns 

It is given under the FAQ link (see bottom click here option) http://www.borderlinx.com/pages/faq/exchange-items 

You need to explain return policy to Cx, advise them on return fee's. Then, they should submit the return details via the return form. 

The form will come to BX-EN skill like a normal ticket, and will look like below. Remaining procedure remains the same- 

- Send the payment confirmation to MEL 

- Send the final request for return to Returns Skill. 

Regards 
Subir