Subject: LTK122160980253X | 0783-2945
From: Subir Chakma <[email-masked]>
To: Anas Mohammad <[email-masked]>
Date: Wed, 2 Apr 2014 08:15:03 +0530 (IST)

Dear Mohammed 

I understand that you are concern about your dietary shipment. We are trying to assist you to resolve the matter. Please allow me to explain the situation again. 

Currently our system is miscalculating the duties for all dietary shipment (HS Code 210690). Due to complex way Egyption customs calculate duties based on the ingredients for dietary supplements, therefore, we are unable to confirm the duty and tax. 

Now we ship all the shipments as Delivery Duty Paid (DDP), meaning, you pay advance Duty and Tax to Borderlinx and you do not have to pay again on delivery. But since we can not ascertain the exact duty and tax for dietary supplement, we can not process them normally. 

Our IT and management is working on a solution to this problem. But to avoid further delays on the dietary shipments who already purchased, we had no other option but to ship the items as Delivery Duty Unpaid (DDU). You pay the shipping cost to us (manually ), and on delivery you will pay Duty/Tax as assessed by customs office. 

Therefore, for us to manually release the dietary shipment, you will need to pay US $28.82 (freight charge). Once payment is confirmed, we will verify it with the billing department, and send the request to our warehouse to release the dietary shipment manually. We will then provide you with a DHL Tracking number to track the progress of your shipment. 

If you do not want to ship the items, you can return them back to merchant, or redirect to any local address in the US. It will cost you US $20 as administrative fee + US $15 as the shipping cost per package. Total cost for a return/redirect is USD35. 

I will wait for your final instruction so we can resolve this matter as soon as possibe. Apologies though for any inconvenience caused to you. 

Regards 
Subir