Subject: Blx feedback
From: Subir Chakma <[email-masked]>
To: Ankit Verma <[email-masked]>
Date: Tue, 1 Apr 2014 19:16:48 +0530 (IST)

Anklit - Always send acknowledgement emails to Cx before you escalate to higher level, or different dept for verification/confirmation etc... 

Cx need to know that you are working on their case. 

Regards 
Subir