Subject: Blx chats abandoned
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Cc: Deeksha Dadu <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Tue, 1 Apr 2014 16:08:16 +0530 (IST)

Hello 

Why do I see these Abandoned chats, when I specifically told you to not let a single chat go abandoned. 

I need clarification from all the agents listed during the time when we got this abandonement. 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
Borderlinx 	8:00 PM 	2 	0:01:15 	Ibrahim,Ratnam,Sanjay,Surya 
Borderlinx 	9:00 PM 	1 	0:04:06 	Ibrahim,Ratnam,Surya OR Alok,Gelna,Kaeiara,Nitin 
Borderlinx 	11:00 PM 	1 	0:01:49 	Alok,Gelna,Kaeiara,Akhil 

Regards 
Subir