Subject: Re: LTK122160950940X supsected fraud issue 0781-1205
From: Subir Chakma <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>
Date: Sun, 30 Mar 2014 10:39:35 +0530 (IST)

Good you escalated to L3, they will check on it. 

Regards 
Subir 

----- Original Message ----- 
From: "Raj S. Rawat" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Sunday, March 30, 2014 7:12:18 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK122160950940X supsected fraud issue 0781-1205 

dear sir please check this ticket. Cx 0781-1205 is from Egypt and opened account on 09-mar-2014. He has made heavy shopping and released one shipment order 1352569 till date which contains 20 packages. There are still other unreleased shipments in the account. IT has suspected something fishy in this and asked the customer for credit card photo, proof of residence,ID proof and invoice for packages. Cx has now provided the same. Please check.