Subject: CSATs for last week (March 14 - 19th)
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Cc: "Akhil P. Walia" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 20 Mar 2014 13:31:44 +0530 (IST)

Hello All 

Last 1 week CSAT report. We must minimize the DSATs at any cost. Its alarming now. 

I sent DSAT audit last night, and few of them could have been avoided. 

	14-Mar-14 	15-Mar-14 	16-Mar-14 	17-Mar-14 	18-Mar-14 	19-Mar-14 
Operator 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 	YES 	NO 	CSAT% 
Ibrahim Usmani 	

	3 	0 	100% 	2 	0 	100% 	1 	0 	100% 	4 	1 	80% 	1 	0 	100% 
Sanjay 	0 	1 	0% 	

	

	

	

	

Alok 	2 	2 	50% 	1 	0 	100% 	1 	0 	100% 	2 	0 	100% 	4 	0 	100% 	1 	0 	100% 
Gelna 	

	

	3 	0 	100% 	

	

	6 	1 	86% 
Kaeiara 	1 	1 	50% 	3 	0 	100% 	

	

	8 	0 	100% 	3 	0 	100% 
Vivian 	

	

	

	5 	0 	100% 	3 	1 	75% 	1 	0 	100% 
Amandeep 	

	

	

	

	

	

Nitin 	

	

	

	

	

	

Raj Rawat 	2 	1 	67% 	2 	0 	100% 	

	2 	1 	67% 	1 	1 	50% 	

Anas 	1 	0 	100% 	1 	0 	100% 	1 	0 	100% 	3 	0 	100% 	2 	0 	100% 	2 	1 	67% 
Ratnam Sharma 	3 	0 	100% 	

	1 	0 	100% 	2 	0 	100% 	

	2 	0 	100% 
Sumit Gogia 	1 	0 	100% 	2 	0 	100% 	

	2 	0 	100% 	1 	0 	100% 	

Ankit Verma 	

	

	1 	0 	100% 	

	

	

Manmohan Singh 	2 	0 	100% 	2 	1 	67% 	

	0 	2 	0% 	

	3 	0 	100% 
Sanjeev Khurma 	

	2 	0 	100% 	

	

	2 	1 	67% 	3 	1 	75% 
Gurpreet Kaur 	

	

	2 	0 	100% 	

	1 	0 	100% 	

Kabir Uddin 	

	

	0 	1 	0% 	

	

	1 	0 	100% 
Total 	12 	5 	71% 	16 	1 	94% 	11 	1 	92% 	17 	3 	85% 	26 	4 	87% 	23 	3 	88% 

Regards 
Subir