Subject: Re: BLX: New Procedure- shipping supplements to Egypt
From: Subir Chakma <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Devendra Madan <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <su
Date: Tue, 18 Mar 2014 21:02:23 +0530 (IST)

Hello team, 

Since we are charging for the shipping cost now, we are going to start sending a daily list to the hub in order to get the dietary supplements released manually as soon as possible. Therefore, please send us a list on daily bases and we will forward it to the hub. These will be shipped as soon as possible and we will be back with the AWBs to inform customers. 

Also, as discussed with Subir previously, the customs handling fee will not be applied since we do not clear the shipments at customs (DDU). 

Any comments, please let us know. 
Thank you.   
J&L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
Sent: Tuesday, March 18, 2014 4:44:50 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: BLX: New Procedure- shipping supplements to Egypt 

Hello team, 

From now on and until the issue is fixed, we are going to start to charge manually for the shipping cost +fuel for those shipments affected by the Duty miscalculations in Egypt. The procedure will be as follows: 

-           For all supplements, agents need to calculate shipping + fuel in CS and advise customer to make the payment via Paypal to [email-masked] and send us the ID transaction to confirm it. Agents can offer to the customer Safetylinx. In case he agrees to add it, we will manually calculate it and advise customer the exact amount he needs to pay. We have added three new columns in the gg document> shipping cost +fuel, ID transaction, Safetylix. From now on, please fill these fields. Please do not charge to customers whose shipments are already updated to the document. 

-           It is very important that we keep informing the customer that the shipment will be shipped DDU and the payment is only for the shipping. He will be contacted by DHL once the shipment has arrived to customs to cover D/T charges. The payment made to us does not cover customs charges. 

-           For personal-other, please contact the hub through AE to check if they may amend the description of the goods to something different. If they are not able to do so, then we will follow the procedure stated above. 

Any suggestions or comments that may improve this process, please let us know. 

Thank you 

Julia&Ljubica