Subject: Borderlinx CR updated
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Cc: "Akhil P. Walia" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 16 Mar 2014 15:40:10 +0530 (IST)

Hello 

I have updated below CRs in LP. Pls review them and use judiciously. 

CHARGES & PAYMENT 

Blx shipping invoice discrepancy 

There is no discrepancy in the Borderlinx shipping invoice. The value indicated in the invoice is inclusive of item cost, shipping and fuel surcharge. This is only a way of invoicing and do not affect duty and tax calculation. 

SHIPPING & DELIVERY (Inbound & Outbound) >  Inbound Shipments 

Lockbourne Misdelivery- 1 

Your shipment has been delivered to our previous facility located in Lockbourne. We changed our address 2 & 1/2 years ago and informed our customers were informed via email. We do not have any Blx staff working at LCK to receive or look after the packages. We do not guarantee any packages delivered to LCK, or will be able to compensate for any lost packages. 

As a good will gesture we are still trying to retrieve the packages from LCK and bring them to Dayton at our own cost. However, the process may take 1-2 months. 

Lockbourne Misdelivery- 2 

We are unable to retrieve your shipment as it was not located. Since, the package was delivered to a wrong address, we are unable to pursure further investigation on this matter, or compensate in any manner. You may contact your merchant and initiate a loss claim against the missing shipment. 

Payment on delivery to Hub- 1 

All shipments must be delivered without additional charges (duty/tax) on delivery. We will refuse delivery of all shipments pending payment to our Hub. 

Payment on delivery to Hub- 2 

You will need to contact the customs office directly regarding this extra charges (duty/tax) or liaise with your merchant. Unfortunately, we are unable to receive this shipments on payment, or assist you in any way. Otherwise, you will need to initiate return of the shipment back to merchant, and reship it after payment of all charges in advance. 

SHOPPING & MERCHANT 

What is the county for Dayton, OH (US Hub) 

The county for Dayton, Ohio is Montgomery. 

What is the county for Daventry (UK Hub) 

The county for Daventry is Northamptonshire. 

HOW TO REGISTER 

Account verification - Security question 

For security reason we require you to verify the following details- 

 - What is the Billing Address you have in your account? 

 - What is your P hone number registered with Borderlinx? 

Blacklisted account 

Your account has been suspended following billing issues. Unfortunately, I am unable to assist you here. For further details please contact [email-masked] . 

DUTIABLE VALUE AMENDMENT 

URL of items required For us to cross check the item cost for your shipment, we request you to send us the URL of the item/s from merchant website. 

Forward original Invoice 

For us to cross check the item cost for your shipment, we request you to forward us the original order confirmation you received from merchant after placing the order. You can send it to [email-masked] . 

BX AR CRs 

Duty issue on Dietary shipment to Egypt 

نحن متاسفين للتاخير لحل هذه المشكلة. نريد ان نخبرك ان هناك مشكلة تقنية فبهذا السبب حتى لن تكن اي تاخير نحن نرسل هذه الشحن الذي فيها المكملات الغذائة مجانا اليك. عندما يصل الشحن الى الجمارك, دي اش ال سيخبرك بالمبلغ الجمارك والضرائب يجب ان تدفع من اجل اكمال اجراءات الجماركية للشحن. 

ارجو ان تتاكد عن السعر الطرد يكون صحيح. 

Regards 
Subir