Subject: Gross negligence - Ankit (LTK122160757888X)
From: Subir Chakma <[email-masked]>
To: Ankit Verma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Sat, 15 Mar 2014 13:30:05 +0530 (IST)

Ankit- I see gross negligence in this ticket. Not once but multiple times. Completely unacceptable. 

  

This is a US origin shpment. Why was GB Premier marked in this email as they are responsible for UK shipments ONLY. 

Email on March 13, 2014 	

From: 	Ankit 	  	  
To: 	Neil Stokes (DHL US) <[email-masked]>; GB Premier <[email-masked]> 	  	  
cc: 	Katerina Mousia <[email-masked]> 	  	  
Subject: 	RE: LTK122160757888X | Waybill: 5573903016, 0774-2881 	  	Status 

Reference number: LTK122160757888X Please use this ticket number in any correspondence with us. 

Dear Neil 

Greetings from Borderlinx. 

The subject shipment is stuck in custom clearance. Customer claims that certain paperwork is needed to clear it. Please advise what is the problem, and if it can be RTO incase it is not cleared by customs. 

Best Regards, 

Ankit Verma 

Borderlinx Support 

------- 

Again, you marked All in your email to Cx- DHL US and UK and Katerina, exposing sensitive internal email addresses to customer. 

Email on March 14, 2014 

From: 	Ankit 	  	  
To: 	Ahmed Essam <[email-masked]>; Neil Stokes (DHL US) <[email-masked]>; GB Premier <[email-masked]> 	  	  
cc: 	Katerina Mousia <[email-masked]> 	  	  
Subject: 	RE: LTK122160757888X | no subject 	  	Status 

	

Reference number: LTK122160757888X Please use this ticket number in any correspondence with us. 

Dear Ahmed, 

Welcome to Borderlinx. 

Thanks for sending over the invoices, Please be informed that as per our request DHL has again open your file to check what else is needed for clearance , Will keep you posted on the same. 

Best Regards, 

Ankit Verma 

------------- 

You have realized the error and emailed all to ignore the previous message. So what happens now to the case?  And why the ticket was not queued to - TO ME. 

Email on March 14, 2014 

From: 	Ankit 	  	  
To: 	Ahmed Essam <[email-masked]>; Neil Stokes (DHL US) <[email-masked]>; GB Premier <[email-masked]> 	  	  
cc: 	Katerina Mousia <[email-masked]> 	  	  
Subject: 	RE: LTK122160757888X | no subject 	  	Status 

	

Reference number: LTK122160757888X Please use this ticket number in any correspondence with us. 

Dear all, 

Please ignore the previous mail. 

Best Regards, 

Ankit Verma 

Regards 
Subir