Subject: AWB Missing
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Cc: "Akhil P. Walia" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 15 Mar 2014 13:14:41 +0530 (IST)

Hello 

Please ensure to provide AWB when writing emails to DHL Neil/Premium Five (US/UK). DHL do not have access to our system, so Suite number is irrelevant to them. 

They must need AWBs to track their system, and/or investigate a case. Subject should always include AWB. 

Hello, 

Can we please make sure the AWB number is always included in communication with DHL? 

Thanks, 
Katerina 

-----Original Message----- 
From: Neil STOKES (DHL US) [ mailto:[email-masked] ] 
Sent: 10 March 2014 22:47 
To: Borderlinx Customer Support (EN-L1) 
Cc: Katerina Mousia 
Subject: RE: LTK122160748376X | RE: | 0757-0914 

Hello Manmohan, 

Unfortunately no tracking number is provided. Please always include a DHL Tracking number for inquiries which you send to me. 

Contact me if you have further questions. 
Regards, 

Thank you for using DHL. 
Neil Stokes 
ETS Coordinator and Key Accounts Executive 

DHL Express 
1144 W. Washington St. 
Tempe, AZ  85281 

Phone     800 345 3591 x4275 
Fax         480 333 5791 

[email-masked] 
www.dhl-usa.com 
www.dhl.com 

-----Original Message----- 
From: Borderlinx Customer Support (EN-L1) [ mailto:[email-masked] ] 
Sent: Monday, March 10, 2014 3:18 AM 
To: Neil STOKES (DHL US) 
Cc: Katerina Mousia 
Subject: RE: LTK122160748376X | RE: | 0757-0914 

REFERENCE NUMBER: LTK122160748376X. Please use this ticket number in any correspondence with us. 

Hi Neil, 

Please correct the address for this customer as he is facing problem while receiving his shipment. 

The correct address for this customer is - 

Receiver name Yousef H. Qasem 

Appartment 23 - building B 4th floor 
Block 3, al Yaqout building, Ap23, Flr4 Blajat Road 25 Salmiya Kuwait 

He has mistakenly appended his Address 1 under the VAT number. 

Suite : 0757-0914' 

Thanks, 
Best Regards, 
Manmohan Singh 
Borderlinx Support 

Regards 
Subir