Subject: Concierge Issues
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, admin <[email-masked]>
Date: Wed, 12 Mar 2014 15:19:54 +0530 (IST)

Sanjay- 

Please see below orders and arrange follow up with merchants. 

Order number     72809  call merchant for order status 

Order number  72821 call merchant for order status 
Order number  72865 cancelled due to failed verification. Need to call merchant 

Order number  72089 call merchant for order status 

Also, there are many pending orders which must be updated ASAP. Kindly work on them. All orders starting 1st Feb, till date, has to be updated without fail. I am trying to assist on many orders, but you have to do it and ensure it is upto date. 

Please note that we do NOT place eBay orders. Reason cited below. Leave that for L3. 

Also, how come you did NOT notice these are gun accessories/parts? Isn't it apparent? 

You should be very careful to check if the merchant is accepting our orders or not (by checking gmail on merchant history ) , and if we can ship the items for every items (considering our PG policies). If you are not sure, pls check with me. 

Hello, 
As you informed us the new agent is now working on concierge orders, and as we can see there is order 73101 that is cancelled as the seller is not accepting our orders.  

Can you please advise the agent that we do place orders with Ebay, but since most sellers are accepting only PayPal and BillMeLater as a payment option, we (Julia and Ljubica) are placing those orders. 

The orders should be left in status OA (order accepted) and we will handle it.  

Also, there was another order 73053 from Ebay for several sellers that was cancelled because the merchant is not accepting our concierge orders. Of course DHL LB is asking which seller is not accepting the order.  
In addition, all items from this order are gun related items which cannot be shipped through Borderlinx. Therefore, the order should have been cancelled for this reason in order to avoid confusion.  

Here is the example of the email that should have been sent to the customer: 

D ear, 
Unfortunately we have not been able to process concierge order XXXXX. Since these items are gun accessories they cannot be shipped. You can find the list of items that can't be shipped through Borderlinx http://www.borderlinx.com/pages/faq/prohibited .  
Please inform the agent and if you have any further questions, please ask.  

Regards, 
Ljubica 

Regards 
Subir