Subject: IT Escalation - URGENT & IMP
From: Subir Chakma <[email-masked]>
To: Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>,
Date: Thu, 6 Mar 2014 16:48:10 +0530 (IST)

Hello 

In all your escalations to IT department, pls manually copy paste the email thread of customer's email on the issue in your email to IT. 

At times IT need to check history, and they are unable to see it in current emails we sent them. Not even if we are selecting FORWARD. It will normally forward only the last email, mostly the acknowledgement email we sent to Cx. 

Therefore, pls copy paste the original email of customers on the IT issue in all your emails to IT moving forward. 

Regards 
Subir