Subject: BLX Russia- Launching LIVE
From: Subir Chakma <[email-masked]>
To: Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>,
Date: Fri, 28 Feb 2014 17:21:52 +0530 (IST)

Hello 

We are Live to Russia, but no marketing emails sent to customers. Further details are still awaited from client. 

Regards 
Subir 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
Subject: BLX Russia- Launching Soon.. 

Hi All, 

We are close to getting Russia properly live and being able to ship with them. 

Asendia will be the courier handling all shipments for us- not DHL. 

Please have a look on the doc attached and list any questions ( apart from the ones mentioned below ), before we go live. 

Regards                                                                                                        

Akhil 

----- 

1.        Any tentative date for live? 

2.        Will Russia have Borderlinx sub-site or branded under Asendia? 

3.        We will be handling customer services directly or through Asendia rep: Shamia? (meaning its like Lebanon or we can reply directly to customer) 

4.        I read in document that all delivery claims will be processed by USPS. Does that mean Asendia is ground processing agent at hub and will handover to USPS for final delivery to Russia? 

5.        Delivery tracking numbers will be traceable on Asendia or USPS site? 

6.        What will be the frequency of dispatch for released shipments? (Daily, Weekly or depending on volume) 

7.        What shipping/delivery time frame we can suggest to customers? 

8.        For any delivery delays, we should check with Asendia rep? 

9.        Will customers get option to choose any Expedited shipping option? 

10.    In Custom clearance issues, it is understood there is no broker. But, customers would still continue to ask for help. In such a case, what will be our role or Asendia will deal with it directly? 

11.    The $2,499 value limit is on dutiable value or CIF? 

12.    Will customers get Repackaging option on individual shipments? 

13.    Because it is shipment from US to Russia. So expecting that there would be quite a list of PG items. Can we get that as well? 

14.    For Pre-Sales inquiries to check what items can be shipped, we should approach Asendia rep? 

15.    Russia customers won’t get UK address? 

16.    Shipping Charges: It is understood that shipments will be sent as DDU. However, for shipping cost, we will continue to use TCC? 

17.    Payment Methods: Any restrictions on using payment methods? 

18.    Insurance: Will customers get option for Safetylinx like other member groups?