Subject: Re: 0728-8566 , Order #24731110
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, "Surya p. Tiwari" <[email-masked]>
Date: Thu, 27 Feb 2014 11:09:56 +0530 (IST)

If the merchant need a call from card holder, we can arrange that. Please let me know such issues so I can forward to katerina. 

We must do all we can to process the orders, we must be proactive in convincing the merchants about our system. We are not a fraud. 

If merchant do not ship to forwarders, then its a different story. 

Regards 
Subir 

----- Original Message ----- 
From: "Sanjay Dutt" <[email-masked]> 
To: "Surya p. Tiwari" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Thursday, February 27, 2014 3:55:04 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: 0728-8566 , Order #24731110 

Dear Surya 

0728-8566 

Concierge order# 70029 

Called the merchant, he confirmed that order was cancelled as he called John several times but did not receive any response. They need to confirm the details over call before placing an order due to some security purpose. 

Mail marked to Mel to refund Cx. Our card was not charged for the order. 

Regards 
Sanjay 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
To: "Sanjay Dutt" <[email-masked]> 
Sent: Wednesday, February 26, 2014 2:14:54 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: 0728-8566 , Order #24731110 

LTK122160692996X 

0728-8566 

Concierge order# 70029 

Please Call this merchant to confirm the order. 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
To: "Sanjay Dutt" <[email-masked]> 
Sent: Wednesday, February 26, 2014 2:14:10 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Fwd: 0728-8566 , Order #24731110 

0728-8566 

Concierge order# 70029 

Please Call this merchant to confirm the order. 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Surya Prakash. Tiwari" <[email-masked]> 
Sent: Wednesday, February 26, 2014 11:12:43 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: 0728-8566 , Order #24731110 

Basis Order Support (BASIS) 

Feb 25 12:03 PM 

Hello John, 

Thank you for contacting us. Unfortunately your order is being held after attempting to contact you to confirm your order. 
Please contact us at (408)846-7389 in order to provide further information to continue processing of your order. 
We appreciate your patience. 

Kind regards, 
Basis Customer Care 

Regards 
Subir