Subject: Language Skill tickets- How to handle (IMP)
From: Subir Chakma <[email-masked]>
To: Raj Kumar <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeia
Date: Sun, 16 Feb 2014 08:03:26 +0530 (IST)

Hello 

Below Japansese ticket was lying unattended since Jan 16th. This should not have happened. Pls see below instruction on how to handle different language skill tickets- 

1. Chinese ticket-       Transfer to BX-CN-L1 (Chinese queue ) 

2. Japanese ticket-     Transfer to L2 and inform thru zimbra. 

3. Spanish ticket-       Transfer to BX-ES-L1 (Spanish queue ) 

4. Arabic ticket-         Transfer to BX-AR-L1 (Arabic queue) 

5. OWA ticket-           Transfer to OWA-EN-L1 (One world avenue ) 

6. Non OWA Korean ticket-   Transfer to L2 and inform thru zimbra. 

Any other language ticket, email customer to write in English for assistance. We do not support other languages. 

Regards 
Subir