Subject: Re: concierge orders
From: Subir Chakma <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: Sanjay Dutt <[email-masked]>
Date: Sat, 15 Feb 2014 08:11:32 +0530 (IST)

Surya, pls give Sanjay the templates given for concierge orders to be sent to cx thru External notes. 

Regards 
Subir 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
To: "Sanjay Dutt" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Thursday, February 13, 2014 2:13:08 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: concierge orders 

H i Sanjay, 

Everything looks cool except the step where you ne ed to capture the amoun t. 

After Validati ng the orders ( Order valid and ready to be placed - (OV) Order is validated and ready to be submitted. This will open order placement page. ) > you need to FILL the below four cells to successfully capture the amount. 

► EXTERNAL NOTES ( whatev er you w ill write in the box will trigger an email to customer ). 

► CAPTURED AMOUNT (This is Mandatory , Please note that the captured amount must be order total + concierge fee (if applicable) ) 

► Concierge payment ( Select the card you use while placing the order, Since we don't have our card in the l ist so you must need to en ter the last four digit of card in INTERNAL NOTE ) 

► Merchant reference (This is to order number  of the merchant , You just need to enter the order number ) 

Af ter filling each section correctly, Double check and click on Save page option to place the order. 

Thanks 
Surya 

----- Original Message ----- 
From: "Sanjay Dutt" <[email-masked]> 
To: "Surya Prakash. Tiwari" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Thursday, February 13, 2014 3:30:54 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: concierge orders 

Dear Surya 

Following orders are placed today from my end, but I am unable to change the status for these. 

May be the reason card is not captured. 

Attached is the error screen shot for your reference. 

Details of the order are as following : 

70453 : Order placed successfully, Amount : USD251. Status moved to OV.  ► Status Updated to PLACED. 

70469 : Order placed successfully, order id 277521, status moved to OV ► Status Updated to PLACED. 

70473 : Tried to place an Order Got error : The credit card information you provided could not be authorized for this purchase. Please check the information, or try a different credit card. Thank you, Tiffany & Co. Customer Service ". ► Merchant does not accept our orders therefore cancelled. 

70517 : Order id : 80695, order placed ► PLaced 

70521 : Order Placed,  Amazon.com order number: 002-2084809-8114660 ► PLaced 

70529 : Order placed 7844 ► Placed 

70541 : Mail marked to warehouse team to check whether the item can be shipped to Lebanon or not (Ticket LTK122160649903X ) 

70549 : Order id # 425887 ► Placed 

70553 : Order #7E6312937J227634W ► Placed 

Request you to please look into the above orders and make necessary changes as required by your end. 

Regards 
Sanjay