Subject: Re: Shipments to Brazil, consignee’s ( receiver’s) Tax ID is required
From: Subir Chakma <[email-masked]>
To: Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash
Date: Thu, 13 Feb 2014 17:51:53 +0530 (IST)

Hello, 

Please inform the customer why the shipment has been returned and request for the customer’s  Tax ID number, which is required to appear on the Original Invoice and Original AWB. 

Send me the information and we handwrite them on the Invoice. IT team has already been informed to allow customers to add the information on their account and make it visible on the invoices. 
Until then, lets manually follow the process. 

IF the shipments have already been updated as new into the customer’s account, lets manually release the shipment free of charge for the customer. 

If the customer released goods Express service, please settle the difference with the customer. 

Many thanks, Any questions, let me know 

Regards, 
Katerina 

Regards 
Subir 

----- Original Message ----- 

Hello 

Pls do NOT email Neil for a reason, if you see a RTO case from Brazil. It is due to below reason. For now, pls escalate to L2 and we will deal with L3 as what needs to be done. 

Subject: RE: DHL AWB# 2181332996 |   RTO | LTK122160512137X  

Hello , 

Please ensure that all Borderlinx CS agents  are aware that for shipments to Brazil,  consignee’s ( receiver’s)  Tax ID  is required to appear on the Original Invoice and Original AWB  for every shipment, every time.      No exceptions. 
 Thanks! 

Contact me if you have further questions. 
Regards, 

Thank you for using DHL. 
Neil Stokes 
ETS Coordinator and Key Accounts Executive