Subject: Re: BLX: Dutiable Value Amendment
From: Subir Chakma <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Ratnam Sharma <[email-masked]>, Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Devendra Madan <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Sanjay Dutt <sa
Date: Thu, 13 Feb 2014 17:49:29 +0530 (IST)

Hello 

Pls see the guidelines while amending value for items. If you are confused, check with Subir/Akhil. Clarity of the same is important. 

Incase we are unable to amend the value due to inconsitency, or unreliable invoices, the below template needs to be sent. (Will be updated to canned response) 

Dear Customer, 

  

Thank you for sending over the invoice for amending the value. Unfortunately we have been unable to verify the authenticity of the invoice/value you provided. 

  

Government regulations require that we declare accurate shipment value to the customs. 

  

To help us determine the actual value of the shipment you can provide us with: 

  

1.       The exact URL of the products listed on the website of the seller clearly showing the price of the product 

2.       An email from the seller (merchant) sent directly clearly mentioning the product details and their values along with any discounts. This email should be sent by the merchant to [email-masked] with ticket number (LTKXX) in the subject line. 

  

These extra checks have been put in place to avoid any delays, penalties or items being confiscated by the customs in the destination country. 

  

In the absence of value evidence as stated above, we would not be able to change the value of the shipment. 

  

Borderlinx Customer Services 

Regards 
Subir 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ratnam Sharma" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Upasna Shukla" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Jane Chow" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]> 
Sent: Wednesday, February 12, 2014 3:41:38 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: BLX: Dutiable Value Amendment 

Dear All, 

IF a customer contacts us requesting to amend the dutiable value of a shipment, please ensure that all CS agents follow the steps below: 

For ALL items 

1.        Check if the value of shipment has been estimated by Ops 

2.        If NO, escalate the invoice to Jessica to check if there is an invoice included in the package. 

3.        If YES, then check invoice. Copy paste the item description on Google,Amazon and /or merchant’s website to verify the value. 

Excluded 

·          Jewellery 

·          Electronics (TV,laptops,Ipad,Ipods,mobiles) 

For all excluded items, a Team Leader in shift should check invoice. If in doubt, escalate to Katerina or Jess. 

We need to avoid cases like the one below- 0765-5801 id 1169449   

Item: Lenovo IdeaPad Flex 15 15.6-Inch Touchscreen Ultrabook (59390990)  amazon $699 . Value on BX system , as per invoice : $129.99. The value was NOT estimated, but cx sent invoice and value was amended. 

Regards, 

Katerina Mousia 

Customer Service Manager