Subject: Re: Payment error procedure - IMP
From: Subir Chakma <[email-masked]>
To: Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash
Date: Thu, 13 Feb 2014 16:59:31 +0530 (IST)

Hello, 

-          Regarding the billing address, we have added that point to the document.- Thank you- Please see attachment. 
-          We have been told that Non high risk countries will not have issues to pay even if the card has been issued in another country, using Paypal or card payment method. If after checking CVC, billing, expiration date, card holder’s name etc… the payment does not go through, this needs to be escalated to L3 so that we may look into it further. 
-           For new Citi groups, card details are not stored in the system. However, to complete the registration process, customers need to enter the BIN number to prove they are Citi card holders. They cannot use non-Citi cards. All Citi customers that have issues with the payment need to be escalated to IT ( [email-masked] ) including the details advised in the doc. 

If we come up with something else that may help, we will let you know. 

Further queries or issues agents encounter, please let us know. 

I am also preparing Canned Responses to be added to LP for easy reference ~ Subir 

Thank you 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" [email-masked] 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" [email-masked] 

Hello team, 

Please find attached the procedure in case of payment error. Please let us know if you have any doubt or suggestion. 

Thank you 
Julia&Ljubica