Subject: Re: LTK122160326681X
From: Subir Chakma <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Date: Thu, 13 Feb 2014 14:34:29 +0530 (IST)

TK122160326681X | 0756-8354, Wrong Return, Shipment# 1780833 
Originally Cx wanted to return shipment# 1801049 because it was marked PG. But later hub corrected it on Nathalie's request in AE. 

Ibrahim processed the return in above request and informed the customer (but he got the wrong item returned under Shipment# 1780833) 
Cx released the remaining shipments, not aware that 1801049 was updated to OK status, and some other shipment was returned. 

Cx now want us to arranged the pick-up from his home address at no extra cost. Additionally want refund of paid return fee's. 

Ok to refund the Return cost $35. 
But collect the shipment from customer’s home? Which shipment number, collect it and send it where? 

Regards 
Subir 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, February 13, 2014 2:33:12 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK122160326681X