Subject: Fake merchant life-style-shop.com
From: Subir Chakma <[email-masked]>
To: Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash
Date: Sun, 9 Feb 2014 16:15:03 +0530 (IST)

Hello, 

Please see below template for any customers who contact us complaining that they received a fake perfume form the merchant below. It seems that unsatisfied customers contact the merchant complaining that the perfume is fake. The merchant is using Borderlinx hub address (UK) for the returns; although we have no idea who the merchant is. 

(Do not say anything about Trading standard investigation. This is ONLY for your information) 

We have notified the Trading standards and they don’t want anyone contacting merchants letting them know they are looking at it as they believe they have suspects in mind. Please ensure that we do NOT mention the Trading standards to any of our communication to customers. Please send the below email to anyone contacting regarding this issue. 

(Below canned response to be Used) 

Welcome to Borderlinx. 

There has a gross misunderstanding regarding a return. 

Please be advised that we nor any of our partners have a relationship or association with the merchant www.life-style-shop.com . 

Your query/concern is being investigated by Toni Eldridge whom you can contact directly on 0044 (0) 1604 362447. 

Regards,