Subject: Blx Phone OFFLINE
From: Subir Chakma <[email-masked]>
To: Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Sub
Date: Tue, 28 Jan 2014 11:37:21 +0530 (IST)

Hello, 

Pls see voice away messages, which means the Click to call was offline/away. 

We must ensure both Live chat and Phone are available ALWAYS . We can not be offline at any point of time. Whoever is online and going on a break must hand it over to next available agent before going. 

Please have this impletemend without fail. 

Regards 
Subir