Subject: Re: Egypt and Duty Issue Update
From: Subir Chakma <[email-masked]>
To: Nathalie Ann <[email-masked]>
Cc: akhil <[email-masked]>
Date: Sun, 26 Jan 2014 08:11:02 +0530 (IST)

Thank you for this info. 

However, as per policy beside sending me an email on zimbra which is really useful, you are suppose to escalate these cases to L2, which you are not doing. Pls escalate all such cases to L2 with a note, and send them to be thru zimbra as usual. 

You have also miss out to write the Ticket number. Pls mention it as well in your note to me. 

Regards 
Subir 

----- Original Message ----- 
From: "Nathalie Ann" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "akhil" <[email-masked]> 
Sent: Saturday, January 25, 2014 9:03:17 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Egypt and Duty Issue Update 

Sir Subir, 

Good day! 

Cx details in regards with the Egypt Duty Issue: 

Suite #: 0760-0190 
Shipment number: 1841745         
Tracking number: 420454249305520111400341978595         

Product name: Dietary Supplement 

Thanks, 
Nathalie