Subject: Blx Update/Feedback
From: Subir Chakma <[email-masked]>
To: Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Sub
Date: Fri, 24 Jan 2014 09:36:56 +0530 (IST)

Hello, 

Few points you must know/follow- 

Assigning tickets properly: When releasing tickets as Resolved/Pending Internal/Pending customer,  ALL must put tickets under Route future messages: To me. This will ensure the ticket will come back to you ONLY. One ticket one agent, NOT multiple agents. Is this clear? 

Most of you are ignoring this policy and therefore, your tickets are coming to general queue. This must stop. 

LTK122160475963X- Devendra 

LTK122160477808X- Devendra 

LTK122160494734X- John 

LTK122160441261X- Hasan 

LTK122160460151X- Hasan 

LTK122160405705X- Alok 

LTK122160486365X- Alok 

LTK122160474685X- Raj 

LTK122160485663X- Sanjay 

LTK122160485438X- Sanjay 

Saudi Arabi Dietary shipments: Dietary shipments are restrictd to Saudi Arabia. They are NOT prohibited. Cx needs to get approval from Ministry of Health upon delivery. If the Cx can get this, we can release the shipment at their own risk. Please advise the customer accordingly. 

Singapore prohibit Jewelry: All kind of jewelries, including imitations or costume jewelries are prohibited to Singapore. 

How to calculate Watt hours for battery: If you can get the Ampere and Volt for the battery, you can multiply them. Resultant is Watt hours. Ampere X Volt = Watt hours. 

Regards 
Subir