Subject: Blx Abandoned chats
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <
Date: Mon, 6 Jan 2014 14:43:16 +0530 (IST)

Hello, 

We had 3 abandoned chats yesterday. 

2 chats with avg wait time of 3.32 mins (big time) around 5PM, and 1 chats with wait time of 4.55 mins around 3AM. 

We have soo many excess people working 24X7, and number of chats is not too much at any point of time. Then WHY do we have abandoned chats? 

Pls ensure 2 agents are always Online at any given point. 

Regards 
Subir