Subject: New Canned Responses Added
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <
Date: Thu, 2 Jan 2014 16:07:55 +0530 (IST)

Below Canned responses updated. Pls review them and use accordingly. Any suggestion on more CR's, you are most welcome. 

SHOPPING & MERCHANT 

Amazon-UK Borderlinx Address format 

Address Line 1: DIDC2 - BAY B 
Address Line 2: DIRFT South - Celtic Way, XXX-XXXX Borderlinx/DHL 
CITY: Daventry 
Postcode: NN6 7GW 
COUNTRY: United Kingdom 
County: Northamptonshire 

(Please replace XXXX-XXXX with your Borderlinx suite number) 

Duty/Tax 

VAT 20% from UK HUB 
There is 20% VAT applied on all orders going out from UK. The VAT calculated is 20% on the shipping cost + fuel surcharge. This is as per UK customs regulation for all transactions made within its territory. 

ABOUT OUR SERVICE > Prohibited Goods 

DOC (Department of Commerce) - Under inspection 
Your shipment is held by the US Department of Commerce (DOC) and as a consequence we are not able to ship/return them out to any other destination until it is cleared by them. Please be informed that we are not able to interfere in any decision made by US authorities as the inspections are handled only by them. Unfortunately, no time frame has been given when we will have further update on your shipment status. 

DOC (Department of Commerce) - Confiscated/Seized 

Unfortunately we have received confirmation that your shipment has been permanently seized by the US Department of Commerce so it will not be released. Please note that Borderlinx has no option to interfere in any decision made by any governmental authority. We advise our customers about the items that are prohibited to ship in our website: 

HOW TO REGISTER 

Registration link for Citi-SG (Singapore) 
The registration sub-site link is-  http://www.borderlinx.com/citi-sg 

Registration link for Citi-HK (Hong Kong) 
The registration sub-site link is- http://www.borderlinx.com/citi-hk 

Registration link for Citi-AE (United Arab Emirates) 
The registration sub-site link is - http://www.borderlinx.com/citi-ae 

Registration link for Citi-BH (Bahrain) 
The registration sub-site link is - http://www.borderlinx.com/citi-bh 

Registration link for UOB (United Overseas Bank) Singapore 
The registration sub-site link is - http://www.borderlinx.com/uob-sg 

PROMOTIONS > UOB Singapore (United Overseas Bank) promotions 

LADYSFIRST - 25% discount (Till Feb 15, 2014) 
The promotion gives you 25% discount on your shipping cost while using Lady's first card from UOB. It is valid ONLY for first ever shipment with Borderlinx. It is valid to Feb 15, 2014. 

UOBFIRST - 20% discount (Till Feb 15, 2014) 
The promotion gives you 20% discount on your shipping cost while using any card from UOB. It is valid ONLY for first ever shipment with Borderlinx. It is valid to Feb 15, 2014. 

LADY5X - 5% discount (Till Feb 15, 2014) 
The promotion gives you 5% discount on your shipping cost while using LADY'S Card from UOB, on repeat orders (on successive orders) through Borderlinx. 

LADY20 - 20% discount - Post Feb 15, 2014 
The promotion gives you 20% discount on the shipping cost while using a Lady's first card from UOB. It is applicable ONLY on your first ever shipment with Borderlinx. 

UOBEXP - 10% discount - ONLY on Express - Post Feb 15, 2014 
The promotion gives you 10% discount on the shipping cost while using any card from UOB. It is applicable ONLY on your first ever shipment with Borderlinx shipped via Express shipping method. 

UOBSHIPSTD - 5% discount - ONLY on Standard- Post Feb 15, 2014 
The promotion gives you 5% discount on the shipping cost while using any card from UOB. It is applicable ONLY on your first ever shipment with Borderlinx shipped via Standard shipping method. 

Citi EMEA (UAE & Bahrain) promotions 

CITIFIRST- 20% Discount - On 1st shipment ONLY 
The promotion gives you 20% discount on the shipping cost on your first ever shipment with Borderlinx. 

CITI5KG- 40% Discount 
The promotion gives you 40% discount on the shipping cost on first ever order above 5Kg. 

Card promo- 10% discount on next shipments 
The promotions give you 10% discount on the shipping cost on successive shipments. It is automatically discounted by using a Citibank card during checkout. The total cost will reflect at final checkout page. 

Citi Hong Kong promotions 

CITIFIRST- 20% Discount - On 1st shipment ONLY 
The promotion gives you 20% discount on the shipping cost on your first ever shipment with Borderlinx. 

Card promo- 5% discount on next shipments 
The promotions give you 5% discount on the shipping cost on next shipments. It is automatically discounted by using a Citibank card during checkout. The total cost will reflect at final checkout page. 

International Return discount- 20% & 5%- Manual adjustment 
Under special promotions, we offer 20% discount on the first international return and 5% off all following international returns. 

Local Return discount- FREE- Manual adjustment 
Under special promotion, we offer Free first return to merchant, or redirect to any local address in the Hub country (US/UK).