Subject: LTK1214301124494X
From: Subir Chakma <[email-masked]>
To: Abhineet Khorana <[email-masked]>
Date: Tue, 3 Dec 2013 13:54:25 +0530 (IST)

Hello, 

FedEx has contacted the merchant and the merchant has agreed to accept the shipment back. 

We are working on it. Please inform the customer that we are liaising directly with the merchant and once the shipment is returned he will receive a refund from the merchant. 

Any questions, please let me know 

Regards, 
Katerina 

--------- 

Hello, 

We have checked the shipment and it is HAZ for domestic and international transportation. 

All HAZ shipments should be accompanied with paperwork for Dangerous goods. 

All merchants should include the paperwork. When FedEx delivered the shipment to our warehouse, the paperwork was not included; this is a law violation. 

We do not know if the merchant did not provide the docs, or if docs were lost in transit to the warehouse. 

We called FedEx and requested to collect the shipment from the warehouse- but they refuse without the documentation. Matter reported to FedEx management and awaiting for an update. The courier that delivered the shipment is responsible to collect it. 

Final update by the end of the day. 

Regards, 
Katerina 

From: Katerina Mousia [mailto:[email-masked]] 
Sent: 06 November 2013 18:10 
To: 'Tony Porada' 
Subject: Shipment# 1429596 RETURN LTK1214301124494X 

Hello Tony, 

We need to return the above shipment to the following address. Merchant invoice attached. 

Shipment# 1429596 (it has been removed from the system, but Jess confirmed that it is still on the shelf) 

Please advise if we can return it, if not we will refund the customer. 

Customer Name : 
Shock warehouse 
3433 NE 12th Terrace 
Oakland Park 
State: 
FL 
Zip: 
33334 

The customer provided Call tag- 578724015128547 , but it has expired. (case pending since 4 th October) 

Can we please return the shipment. 

Regards 

Katerina Mousia 
Customer Service Manager