Subject: LP Online Issue
From: Subir Chakma <[email-masked]>
To: "M. Aejazuddin Zafar" <[email-masked]>, Ibrahim Usmani <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>
Cc: "Surya Prakash. Tiwari" <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Fri, 29 Nov 2013 13:36:25 +0530 (IST)

Hello ALL who are marked to this email , 

All are hereby notified to be ONLINE always, during complete shift unless Surya or me personally instruct you. 

All assigned tickets/AE/escalations should be done while in the chat. NO ONE should put himself on AWAY STATUS unless otherwise on break. 

Strict compliance is must. No exception. 

Surya , this applies starting 4PM. Make sure it is done. 
Ensure no break after 6PM. Depending on chats volume you can make exception to this. But never give long break. 

Rgds Subir