Subject: Re: Blx report - URGENT & IMP
From: Subir Chakma <[email-masked]>
To: Alok Kumar <[email-masked]>
Date: Fri, 29 Nov 2013 07:18:23 +0530 (IST)

It is just a one day report. May be you were on off. 

Rgds Subir 

----- Original Message ----- 
From: "Alok Kumar" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, November 28, 2013 10:31:01 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Blx report - URGENT & IMP 

Hi Sir, 

I was wondering why my name omitted in the report. 

Thanks 
Alok Kumar 
----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Laakshi Chadha" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "John Yohjan. Park" <[email-masked]>, "Roshan Joseph" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, "Bhumica Chawla" <[email-masked]>, "Abhineet Khorana" <[email-masked]>, "Pratity Gogoi" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Thursday, November 28, 2013 3:59:38 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx report - URGENT & IMP 

Dear All, 

Please look at the report below. Please justify all the Red and orange cells 

Delayed average response time of about 1 minute for Aejaz, Roshan and Hasan and Kaeiara. Must come down to about 15 – 20 seconds for everyone. 
Also Chat Length has come down drastically. Acceptable chat length is 8 mins. 

Saurabh 

Agent Taken (Email) Taken (Chat) Total Avg Wait Time Max wait time Avg. Chat Length Avg.Response Time Yes No C-Sat 
Abhineet Khorana 46 27 73 0:00:04 0:00:31 0:16:12 0:00:45 6 2 75% 
Aejazuddin Zafar 12 34 46 0:00:24 0:04:32 0:17:36 0:00:53 3 2 60% 
Akhil Walia 0 3 3 0:00:03 0:00:05 0:31:27 0:00:33 1 0 100% 
Amandeep Jangra 43 7 50 0:00:02 0:00:05 0:16:01 0:00:37 2 0 100% 
Bhumica Chawla 8 1 9 0:00:04 0:00:04 0:12:22 0:00:16 0 0 
Gelna 40 46 86 0:00:11 0:03:31 0:11:07 0:00:35 8 0 100% 
Ibrahim Usmani 36 20 56 0:00:07 0:01:29 0:08:49 0:00:24 0 1 0% 
John YoHan Park 1 3 4 0:00:07 0:00:10 0:08:23 0:00:29 
Kaeiara 7 54 61 0:00:05 0:01:08 0:13:16 0:00:49 6 0 100% 
Laakshi Chadha 30 0 30 0 
Md Hasanuzzaman 20 33 53 0:00:03 0:00:54 0:11:44 0:00:56 2 1 67% 
Nathalie Ann 10 40 50 0:00:06 0:01:15 0:12:38 0:00:35 2 1 67% 
Pratity Gogoi 24 41 65 0:00:02 0:00:07 0:12:03 0:00:33 1 0 100% 
Roshan chetri 31 7 38 0:00:02 0:00:05 0:15:18 0:00:54 
Sanjay Dutt 27 18 45 0:00:07 0:01:13 0:22:07 0:00:45 1 0 100% 
Subhashish Bhaduri 9 15 24 0:00:03 0:00:08 0:13:47 0:00:37 1 0 100% 
Subir Chakma 14 0 14 
Surya Prakash 60 19 79 0:00:57 0:01:07 0:12:44 0:00:33 
Vivian Guo 25 41 66 0:00:03 0:00:46 0:11:25 0:00:34 7 2 78% 
Total 443 409 852 0:00:09 0:04:32 0:14:32 0:00:38 40 9 82% 

Rgds Subir