Subject: UK HUB Issues
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Wed, 27 Nov 2013 15:59:44 +0530 (IST)

Hello, 

Blx has employed only Stuart to manage UK HUB. Since we are getting around 200 packages a week, its too much to handle alone. Previously it was like 50 packages a week. More shipments, but less staff. 

There is severe short staffing. Blx employed another guy and he is being trained, so we will have 2 agents working at UK HUB. And hope things improve fast. 

Delivery Location at HUB: Pls ensure to properly check where exactly it has been delivered. Many merchants do not ask for Signature, or provide where it has been delivered. If you see any location that is not familiar to you, you must advise Cx to cross check with courier/merchant where it has been delivered, and who signed for the package. 

For example on Hermes courier, our post code has to match. Additionally you can see the post code at the end of the URL. These are few things you should always cross check yourself. 

http://www.hermes-europe.co.uk/tracker.html?trackingNumber=8551494281366750&Postcode= NN67GW 

Rgds Subir