Subject: Problem tickets
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Wed, 27 Nov 2013 15:49:56 +0530 (IST)

Hello 

Feedback tickets. I am still seeing duplicate tickets. Can you be watchful? I am tired of reminding you on this. 

If you see a Cx case is already escalated, and he got another similar issue, you can put a combined note and re-escalate. Do not send multiple tickets for different cases if its to SAME department. Make sense? 

LTK122160153527X - Abhineet - Duplicate escalation to UK HUB 
LTK122160156769X - Kaeiara - Duplicate escalation to UK HUB 
LTK122160149436X ( Gelna ) and LTK122160149565X (Abhineet) - Two separate cases but it shud be under one ticket combined. 

LTK12216071158X - Ibrahim, Missing package is shipment 1683246. Why you could not locate it. 

LTK122160147184X - Ibrahim, Payment error. Cx was asked to provide BIN number (First 6 digits). This is NOT required. ONLY last 4 digits of the credit card, with the other details are enough. 

We request BIN Number only when there is registration issue with the credit card (CITI members & ABN Ambro, Netherland) 

Rgds Subir