Subject: Escalations to IT - IMP
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Wed, 27 Nov 2013 13:59:06 +0530 (IST)

Hello guys, 

When you email IT, ensure that details are giving in the email itself. As you are aware email thread is by default removed by LP, and IT do not have access to LP now. They can not see previous message. Therefore, INCLUDE all details in the email body. 

Pls avoid making such careless mistake. 

----------------------- 

please make sure that the CS agent always put a recap of the customer issue (or copy/pastes the customer message) in the core of the email to [email-masked] 

Because the ticket threading is turned off in LP, we can't see it otherwise. 

Example: LTK122160148986X 

It was forwarded to [email-masked] with no details, which makes it impossible for CS-support team to answer. 

Thanks 

Sebastien