Subject: Weekly Call Update
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Fri, 22 Nov 2013 16:59:13 +0530 (IST)

Hello, 

UK outbound backlog : Backlog is clear. Pending 60 shipments will be out by end of today, Fri, Nov 22nd. 

Inbound UK shipments delivered to Reading : This is not our address. It is 90 miles from our location. Cx must contact merchant, 

Delayed UK Outbound shipment: Please keep the tickets pending and email me/akhil over Zimbra the ticket number. 

Lost shipment history : Should be fixed Next week only 

Egypt Duty Issue : Review of duty for all items, priority with Egypt. No ETA but possibly later next week. Please advise the Cx accordingly. 

New Launch of subsites (e.g HK Citi) : Please let me know if there is any issue 

Replacement item value update : Katerina is checking 

LB Return cost: Cx must contact merchant for Prepaid Labels. Incase the merchant is NOT able provide Prepaid label, then we can make exception. 

Misdelivery issue (Mix up of shipment of two Cx) : Please generate 2 separate tickets for both the customers and do not email them under same ticket. NEVER. It leads to lot of mix up/confusion. 

Rgds Subir