Subject: Re: Order 59824
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>
Cc: "Surya Prakash. Tiwari" <[email-masked]>
Date: Wed, 20 Nov 2013 07:20:27 +0530 (IST)

You need to cancel order incase clarification/additional info is needed, and Cx is not reachable even after 2-3 attempts thru Email/Phone. 

Normally try to call them. And ask for a written confirmation as well just for the record. 
If they do not response to email, call them couple of times in a duration of 3-4 hours and then proceed to cancel the order. 

Rgds Subir 

----- Original Message ----- 
From: "Laakshi Chadha" <[email-masked]> 
To: "Surya Prakash. Tiwari" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, November 19, 2013 4:48:33 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Order 59824 

Surya/Subir, 

I tried dialing this cx however it still goes on VM stating as either switch off or out of coverage area. 

Regards 
Laakshi 

----- Original Message ----- 
From: "Surya Prakash. Tiwari" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Laakshi Chadha" <[email-masked]> 
Sent: Tuesday, November 19, 2013 1:30:30 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Order 59824 

Hi Sir, 

This order is awaiting cx response . We have already sent an email to c x that the Order item ID 114118 (Zip-Back Fold-Over Combat Boot) shows color "Brown" available where as cx have mentioned "Dark Brown" colour. 

Laakshi , 

You may call the cx to confirm the same to proceed with the order. SG customer. 

Regards, 
Surya Prakash Tiwari 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Surya Prakash. Tiwari" <[email-masked]>, "Laakshi Chadha" <[email-masked]> 
Sent: Monday, November 18, 2013 11:43:39 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Order 59824 

Hello, 

Pls update me on the delay of this order. What has been done so far to close the case. 

Rgds Subir