Subject: Re: LTK12216039465X order status
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>
Date: Mon, 18 Nov 2013 16:01:34 +0530 (IST)

Surya, 

Pls ensure the follow facts are correct. 

Hello Katerina, 

The concierge order 58468 has been fulfilled and delivered under USPS Tracking No: 9400111899560578986659. Camaro Bow Tie Emblem Delete Insert (Item: 171151196020). This was updated and shipped by Cx under Order 1054690, AWB 6070725065. 

Remaining item - CHALLENGER REAR TRUNK SPOILER WING UNPAINTED + SCREWS DIRECT REPLACEMENT (item: 130944977322) was out of stock, and Cx was refunded. US$65.99 has been refunded on 13/11/13. 

All details has been emailed to DHL LB. 

Regards, 
Subir Chakma 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Laakshi Chadha" <[email-masked]> 
Sent: Monday, November 18, 2013 2:37:11 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK12216039465X order status 

Hello, 

When the Concierge agent is responding to tickets- can we please have more info? 

Concierge order# 58468 Surya has confirmed that the order has been released. 

Please advise the shipment id or tracking or POD? 

Thanks, 
Katerina 

From: Annie Mardirian (DHL LB) [mailto:[email-masked]] 
Sent: 16 November 2013 09:39 
To: Katerina Mousia ([email-masked]) 
Subject: LTK12216039465X 

Dear Katerina, 

I have opened a case with the Borderlinx customer service team, concerning a concierge order (order number 58468 for the suite 0739-7202). It has been more than a month and the customer is furious because he doesn’t have any updates yet. 

The customer contacted the supplier and he was informed that no one placed this order, but the money was credited. The customer wants to know if he has to wait for the order to be placed or he has to place a new one. 

I need your urgent reply. 

Regards, 
Annie 

Annie Mardirian 

DHL Express® 
Rafic Hariri International Airport 
Beirut, Lebanon 9755 

Call Center: (961) 1 629700 ext.5270 
Direct: (961) 1 629733 
Fax: (961) 1 629825 

[email-masked] 
www.dhl.com 

Rgds Subir