Subject: IT escalations
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Mon, 18 Nov 2013 14:00:19 +0530 (IST)

Dear All, 

Please read carefully changes in the way we will contact the IT team, with immediate effect. 

The support of [email-masked] or [email-masked] will be soon discontinued and IT team will not be responding anymore to direct queries escalated via LP. 

NEW PROCESS: 

- Email IT directly from LP to [email-masked] 
- IT will respond to the email and the response will be recorded on LP under the same ticket number 
- CS will then contact the customer 

Any questions, please let me know. 

Regards, 

Katerina Mousia 
Customer Service Manager