Subject: Incorrectly Escalated
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Thu, 14 Nov 2013 11:18:11 +0530 (IST)

Hello, 

Below tickets were not properly escalated. Status is 'Not Started' / In Skill Queue . 
The proper status should read - Pending Internal / In Still queue 

First of all you need to release the Ticket as Pending Internal, and then S earch the ticket and Transfer, and then re-assign to correct Skill Queue. 

LTK12216094847X - Nathalie 
LTK12216091179X - Nathalie 
LTK12216060024X - Gelna 
LTK12216072875X - Gelna 
LTK12216071405X - Gelna 
LTK12216076245X - Gelna 
LTK12216099549X - Gelna 
LTK12216054893X - Jayson 
LTK12216095615X - Jayson 
LTK12216082467X - Jayson 
LTK12216096150X - Vivian 
LTK12216096393X - Vivian 
LTK12216096597X - Vivian 
LTK12216062392X - Vivian 
LTK12216095889X - Kaeiara 

Problem Tickets: 

Select Pending Internal > Select Category and release 

Search same ticket> Click Transfer > And Re-assign correct Skill queue 

Rgds Subir