Subject: AE Escalation Procedure- IMP, Att: Roge
From: Subir Chakma <[email-masked]>
To: Jayson Rogelio <[email-masked]>
Cc: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Tue, 12 Nov 2013 14:13:32 +0530 (IST)

Hello Roge, 

When you get a response from HUB thru AE, follow the below procedure- 

    • Close/Reply AE case first 
    • Reply to the Cx 
    • Close LP ticket after getting automatic notification ONLY. Allow few minutes. 

Everyone, follow same steps. That is why I CC'ed you all. 

In below tickets, Roge closed the LP ticket just after replying to Cx. The AE notification got updated later to ticket, and hence got re-queued again. Someone had to waste their time again. Highly avoidable. 

LTK12216090001X 
LTK12216090550X 

Rgds Subir