Subject: Operator Exit Survey - URGENT and IMP
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Fri, 8 Nov 2013 16:03:18 +0530 (IST)

Hello, 

I still see more then half of our Chats/Emails are marked Category as 'Other'. 
This can not be true provided you select correct categories. Those who do NOT know, check the list below and start putting correct categories. I understand list is not comprehensive to cover all issues, but we must try to select the nearest category if not exact. Do NOT select just Other for all cases. 

	Operator Chat Survey 	

	

	Unknown Suite (UK) 	All queries related to Shipments lying in Unknown Suite of UK HUB 
	Data entry error (UK) 	All queries related to Wrong information being updated like item description, item quantity, merchant name etc.. ONLY UK HUB 
	Misdelivery (UK) 	All queries related to Delivered shipment which are missing, not updated, still searching etc.. ONLY UK HUB 
	Repacking (UK) 	All queries related to Repacking, Merging shipments request, Split packages etc.. ONLY UK HUB 
	Unknown Suite (US) 	All queries related to Shipments lying in Unknown Suite of US HUB 
	Data entry error (US) 	All queries related to Wrong information being updated like item description, item quantity, merchant name etc.. ONLY US HUB 
	Misdelivery (US) 	All queries related to Delivered shipment which are missing, not updated, still searching etc.. ONLY US HUB 
	Repacking (US) 	All queries related to Repacking, Merging shipments request, Split packages etc.. ONLY US HUB 
	Concierge: status update & cancellation 	All queries related to Concierge 
	Volumetric Weight 	All queries related to dimensional weight, discrepancy with dimensions etc.. 
	Dutiable Value amendment 	All queries related to dutiable value amendments, disputes on estimated value etc. 
	Return 	All queries related to local Returns 
	Billing issue 	All queries related to Billing issues while using our services 
	Merchant question 	All queries related to Merchants including delivery time, whether they ship to us or not, merchant issues 

	Technical issue 	All queries related to Technical issue while using the system, website etc 
	Promo Code issue 	All queries related to Promotions, Discounts etc. 
	Prohibited Goods query 	All queries related to Prohibited Goods 
	Registration & Account closure 	All queries related to Accounts, Registrations, Logins, Address etc 
	Local delivery issues: MSG/DMG/Wrong item 	All queries related to Delivery problem in transits , or with local DHL in Cx country 
	Fuel Surcharge issue 	All queries related to DHL Fuel surcharge 
	Insurance process 	All queries related to Insurance policy, Insurance issue etc 
	Storage charges 	All queries related to Storage policy, Storage fee 
	Refund 	All queries related to refunds 
	Payment error 	All queries related to payment problem during checkout including concierge payment 
	Other 	Any other issue which do not falls under the listed categories 
	International Return 	All queries related to return from Cx country 
	Consolidation 	All queries related to consolidation/merging shipments together etc. 
	Dispose Shipment 	All queries related to disposal of shipments from Blx account 
	OWA enquiry 	All queries related to OneWorldAvenue 
	Estimated Delivery Time 	All queries related to Shipping time to and from Blx 
	Estimated Shipping Cost 	All queries related to Shipping cost 
	Inbound Shipment Status 	Status of shipments delivered to HUB, but not showing in Cx account, including lost/missing/damage packages 
	Outbound Shipment Status 	Status of shipments released from HUB, including lost/missing/damage packages 

Some wrong selected Tickets: 
LTK12216076654X - Ibrahim - No Operator Exit Survey. 
LTK12216050479X - Abhineet - Put it under Misdelivery. Local delivery issues is for outbound shipment issues in transit, or at destination country . 
LTK12216059165X - Gelna - Put it under Misdelivery. Local delivery issues is for outbound shipment issues in transit, or at destination country 
. LTK12216059199X - Gelna - Same as above 
LTK12216059267X - Gelna - Same as above 
LTK12216059072X - Gelna - No Operator Exit Survey. 
LTK12216059034X - Gelna - Should come under Storage charges. 
LTK12216055337X - Gelna - No Operator Exit Survey. 
LTK12216055097X - Gelna - No Operator Exit Survey. 
LTK12216052086X - Amandeep - Registration & Account closure issue marked as 'Other' 
LTK12216050625X - Alok - Inbound Shipment Status issue marked as 'Other' 
LTK12216051167X - Alok - Registration & Account closure (HUB address related) but marked as 'Other'. 
LTK12216051252X - Alok - Inbound Shipment Status issue marked as 'Other' 

Rgds Subir