Subject: AE HUB issue
From: Subir Chakma <[email-masked]>
To: Abhineet Khorana <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>
Date: Fri, 8 Nov 2013 10:29:41 +0530 (IST)

Hello, 

I do not understand why you are arguing with HUB. They clearly said to contact Katerina on this shipment. But nobody bothered to escalate case to Level 3 which should have been done the first time HUB said so. 

Arguing is not a resolution. If they said to contact L3, we should. There must be a reason behind it. 

LP ID : LTK12216065557X 
Suite No: 0756-3864 
Tracking ID : Track Here 
Date Of Delivery : 10/31/2013 
Item Description : iphone 5 32gb black 
Courier Name : USPS 
Merchant Name : amazon/DDtech 

Response List: 

Sr. No. Added By From Case Status Shippment Status Date Added Note Attched File View Detail 
	1. 	Kaeiara 	Customer agent 	Open 	Located 	2013-11-07 19:09:11 	Jess, any updates? as cs is already irate, why it has been taking too long to update shipment in his account. kindly assist asap..thanks 	NA 	View Detail 
	2. 	Abhineet 	Customer agent 	Open 	Located 	2013-11-06 09:29:56 	Since the shipment has been located and we have provided all relevant details pertaining to this shipment over here, why the delay in updating the shipment. Also why do we need to get in touch with Katerina regarding this. CX needs to release this urgently. 	NA 	View Detail 
	3. 	Abhineet 	Customer agent 	Open 	Located 	2013-11-06 09:25:21 	CX informed accordingly. 	NA 	View Detail 
	4. 	Jessica Dayton 	Warehouse 	Open 	Located 	2013-11-06 07:52:53 	Shipment is on hand, just has not been entered into the system yet. Please get with katerina for more details about this shipment. 	NA 	View Detail 

Rgds Subir