Subject: Lockbourne Cases
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Sun, 3 Nov 2013 12:38:33 +0530 (IST)

Hello, 

When you receive a case of Lockbourne delivery- 

- Please inform the Cx that we have shifted our warehouse from LCK to Dayton more then 1 yr now. We do not have any Blx staff working at LCK to receive or look after the packages. We do not guarantee any packages delivered to LCK, or will be able to compensate for any lost packages. 

- As a good will gesture we are still trying to retrieve the packages from LCK and bring them to Dayton at our own cost. However, the process may take 1-2 months. Furthermore, please advise Cx to try to arrange pick-up by contacting the seller from LCK and redirect to Dayton. 

- Create a Missing shipment case under LCK in AE on the first day the Cx contact you ( No need to wait 2 M onday's time frame ). After 3 weeks from date of delivery to LCK, advise Cx to proceed and file loss claim with merchant (as merchant will not accept any claims after 1 month from date of delivery) . 

Rgds Subir