Subject: Re: Changing Country & Member Group
From: Subir Chakma <[email-masked]>
To: Laakshi Chadha <[email-masked]>, Amandeep Jangra <[email-masked]>, Subhashish Bhaduri <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "M
Date: Sun, 3 Nov 2013 10:56:40 +0530 (IST)

Hello, 

Please refer below update and deal with customers accordingly. 

Rgds Subir 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
Subject: Changing Country & Member Group 

Hi All, 

Country Change 
Please see clarification on when we can change the country or an account: 

We do change country in following cases: 

-If the customer did not use his account (New account) 

-If the customer has just unreleased shipments (Has no Shipment History) 

We cannot change customer's country if the account has been already used- has shipment orders ( released previous shipments from the account ). The reason why we can't do it is because we will then lose all of his previous shipment history (invoices). In order to avoid any possible issues in the future, we do not change change country but advise the customers to open a new account. 

Member Group Change 

As for member group change requests, we can change it at any time - with or without shipment history. 

If you need to change Country/member group, please escalate to Level 3, and NOT to IT. 

Hope this helps. If you have any questions or doubts, please let us know. 

Regards, 
Akhil