Subject: Re: LTK1214303131863X
From: Subir Chakma <[email-masked]>
To: Abhineet Khorana <[email-masked]>
Cc: "Nathalie Ann. Retiza" <[email-masked]>
Date: Thu, 24 Oct 2013 00:18:52 +0530 (IST)

Nathalie, please confirm you understood the procedure? 

Rgds Subir 

----- Original Message ----- 
From: "Abhineet Khorana" <[email-masked]> 
To: "Nathalie Ann. Retiza" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, October 23, 2013 2:22:20 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1214303131863X 

Hi Nathalie, 

This ticket was resolved before the 'Borderlinx case status emails' came in, hence ticket re-opened and assigned to the skill queue. 

Please wait for about a minute for these 'Borderlinx case status emails' to arrive into LP from AE, before resolving the case in LP. 

Tip: You can close the AE case, and then write the note on LP, by which time these mail(s) would have arrived, so you shouldn't be required to wait ) 

Thanks, 

Abhineet